Have you ever gotten so mad about the service you were getting that you were going to call that place and the first person that answered was going to hear just how mad you were? Yeah i have too. But did we ever feel bad about it? Most probably haven’t. Today i do.
I recently started working for a call center. Call centers are everywhere. Almost every business has a call center somewhere. A call center is not like you see in the movies. We are not having wild parties and throwing paper airplanes. We are in cubicles, in front of a computer, taking call after call.
Plenty of my calls are fixing problems that other people caused whether it was the customer or someone the customer previously spoke with like a person in the store or on the phone. So I’m here to help. I’m always as nice as can be. Let me tell ya I’ve had customers call in snapping on me then feel bad because i fixed the problem and put up with their shit.
But why snap on me? I didn’t do anything to your services. First off if you went over on your data and are now paying the overage, not my fault! Monitor your usage. For all other issues, it was not me that did anything wrong and quite frankly calling in to me pissed off and rambling so much that i can’t understand the problem is not going to help.
And what do our mothers have to do with this? And no sir I’m not really an ignorant bitch. I may burn in hell. By the way my family doesn’t find me worthless.
That’s what we hear. Yet we ourselves have done nothing to you. I have seen representatives cry. It is hard on people like myself who are striving for perfection and here you come and ruin all of our hard work by asking to speak with a manager because you’re ticked off and that manager is going to tell you the same thing i was. But thank you for that.
So here’s my advice. Next time you’re super pissed and want to call and yell at me, put the phone DOWN!!!! How about you wait til you are calm and can explain the situation in clear detail to me. That will get your service fixed easier and faster.
Thank you for allowing me to vent